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Outsourcing and Concierge Service of Private Network Video Conferencing

Use:

Your company has invested in video conferencing systems for your sites as well as in further infrastructure such as a Multipoint Bridge on private broadband IP...

In order to expand the use, offer a quality user support, clear your teams of heavy, expensive and direct operating tasks and protect your investment, Novasight proposes you a set of services dedicated to the outsourcing of your video conferences.

User helpdesk:

Reservation of urgent video conferences
Help on how to use the systems (including tele controlling the system) and the services
Launch and supervision of booked video conferences
Fast processing of incidents during the video conference
Acceptance of new equipment

Operation & administration of infrastructures and terminals:

Equipment configuration
Supply of a booking website (optional)
Monitoring terminal, infrastructure and network status
Failure management during video conferences, error diagnosis, recovery action in the event of software default, escalation of hardware problems to maintenance centres, monitoring and coordination of curative maintenance interventions
Software, infrastructure and terminal updates
Directory Management

Statistical Reporting

Production of a periodic statistical report on the activities, traffic and incidents per terminal, per site.

Options

Supply of a service or booking web server
Supply of a server of metrology for proactive monitoring

Learn more:

Tele operation and Multipoint server hosting

Multipoint back-up